Buyer Protection
Every purchase on Pet Bakery is protected by our escrow system and dispute resolution team.
✅ What's covered
- ✓Seller doesn't deliver within 72 hours → automatic full refund
- ✓Wrong item delivered (different pet or variant)
- ✓Seller is unresponsive after payment
- ✓Item significantly not as described
✗ What's not covered
- ✗Change of mind after confirming receipt
- ✗Disputes opened more than 24 hours after purchase
- ✗In-game scams that occur outside of Pet Bakery
- ✗Purchases made outside of the Pet Bakery platform
How it works — step by step
1
You pay — funds go into escrow
Your payment is held securely in our escrow system. The seller cannot access it until you confirm delivery.
2
Seller delivers in Roblox within 72 hours
The seller arranges the in-game trade. They mark the order delivered once done. Miss the deadline? Automatic refund.
3
You confirm receipt
Happy with the pet? Confirm receipt on your Orders page. Payment is then released to the seller.
4
Something wrong? Open a dispute
Wrong item or unresolved issue? Open a dispute from your Orders page within 24 hours. Our team reviews every case within 24–48 hours.
Questions about your order?
Visit your Orders page to open a dispute, or chat with our AI Assistant for instant help.